The fastest way to kill training content is to make it sound like a compliance robot wrote it and a compliance robot read it. Learners stop listening long before the module finishes.
CJ Emerson approaches e-learning as guided communication. The voice needs to respect the content, lower friction for the learner, and stay consistent across modules, updates, and product changes. That is especially valuable for onboarding, software education, and internal enablement systems that keep growing over time.